Best of Organic’s Refund Policy
Dr. Kellyann stands by her products and offers a 30-day money back guarantee.
If you are not satisfied with your purchase from Dr. Kellyann’s online store (store.drkellyann.com), for any reason, you can return the product for a full refund within 30 days of your purchase. NOTE: Your return package must be postmarked within 30 days of your purchase date.
If you would like to return your purchase email us at firstname.lastname@example.org. If your request meets our return policy criteria we will contact you with details on how to send the return to us. If you’ve received a shipment of our product that is defective or damaged please contact us at email@example.com.
Returned items must be returned in full, within reason. We understand that in most cases our customers will have tried some of the product so we will still accept returns when a small portion of the original order has been used.
Returns must include the original packing slip or a note inside the return package with the name and address on the order and the order number.
Once we receive the return we will refund the full amount of your order (price of the product and the original cost of shipping). We DO NOT refund your cost of shipping the product back to us.
If you purchased our SLIM Collagen Broth or one of Dr. Kellyann’s books on Amazon you must contact Amazon directly regarding return of that item.